Privacy statement

The Restoration Industry Association (RIA), in partnership with KnowHow, is committed to protecting the privacy and security of all participants in the 2025 Cost of Doing Business Survey.

This Privacy Statement outlines our practices concerning the handling of your personal and business information to ensure transparency and trust throughout our processes.

Data Collection
To maintain the integrity and usefulness of the survey, we collect information such as names, roles, and work email addresses at the conclusion of the survey. This information is essential for verifying the authenticity of the data and ensuring that responses are accurately represented in our analysis.

Non-Disclosure Agreement (NDA)
All personnel with backend access to non-anonymized data are required to sign a
Non-Disclosure Agreement (NDA). This legal document binds them to confidentiality, ensuring that your data is handled with the highest degree of integrity and security.

Confidentiality and Anonymity
All survey responses are treated with the strictest confidentiality. Individual responses will not be disclosed publicly or used for any purposes other than aggregate analysis. Reports generated from this survey will only contain anonymized data, with no possibility of identifying individual participants.

Data Security
Our survey is hosted on a secure platform that employs state-of-the-art security measures to protect your information from unauthorized access or breaches. Data encryption, secure data storage, and the latest in cybersecurity defenses are in place to safeguard your personal and business information. To find out more, visit Qualitrics Security and Compliance.

Data Use
The aggregated, anonymized data collected will be used exclusively for the purposes of analyzing industry trends and producing the RIA Cost of Doing Business Report.

Contact Us
For any questions or concerns regarding this Privacy Statement or the handling of your data, please contact us at: codb@tryknowhow.com.